Contact Us

Your can email us at contact@neatgeek.com.au or contact us via the form below

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NeatGeek is Healthy IT Business - ABN: 98 143 712 814
We are an online business only (no physical store to visit us sorry) based in Sydney, NSW

Frequently Asked Questions

Is the item I am interested in, in stock?
Yes, if you can buy it from our store, it is in our stock, in Sydney, ready to be sent tomorrow.

How long does shipping take?
We have all our items in stock and in our warehouse in Sydney. We ship all orders within two business days via Australia Post or Fastway couriers. We don't charge for packaging and handling and just charge you the lowest postage we can find.
Delivery times vary depending on your location and if you choose Express or Regular post on check out. You can see Australia Posts shipping time for Express Post here and for Regular Post here. Where possible, Fastway couriers may be used in place of Australia Post (at no extra cost to you) to ensure that you receive goods as soon as possible. If you are not present at time of delivery, a card will be left for collection of package at your local Australia Post outlet or to arrange re-delivery (Fastway packages only).

Is it safe to purchase online from your site?
We use all the industry standards and more. Everything we can think of to make shopping safe, we have done. We dont EVER store your credit card details. We use SSL certificates (more info here) Our site utilises EWAYs secure payment system, that most of Australian online retailers use. So your safety is guarenteed by eway, your credit card company, Our SSL provider and our 30 day money back guarantee.

What if arrives broken or damaged?
Simple, we will offer you a refund or reship the item to you.

Can I please pick kit up from you?
Sorry, but at the moment we have no capactity to allow for pick ups from our warehouse.