NeatGeek's Terms and Conditions


Security

With our 733t skills and best industry standards in place, customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.


You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction and we have SSL Certificate Warranty to cover the $50!



Privacy

NeatGeek will not use or share any of your information outside the website. Just to be clear, we do save the information you entry, it makes life easier for you next time you visit but we are not involved in the selling, trading or alternative unauthorised use of personal information and you information will not leave the site, not even statistical or anonymised data. Any information you submit will be protected on our secure servers. If you elect to we may send you emails periodically to pass on any information you ask for.


Payment Options

When you are ready to finalise payment on your purchase, you have only one option at the moment, Credit Cards.


Credit Card - Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account. We accept: Mastercard and Visa. Our online payment system at neatgeek.com.au is completely safe, as all of your credit card details are encrypted and you can choose not to store them on our systems.


Please note: your order will not be dispatched until your payment has been cleared, but credit card payments are normally instant and we'll always email you to keep you up to date.


Receipts - At the end of the payment process you will be presented with a confirmation screen containing your receipt number. This page can be printed for your reference. You will also be sent an email confirming this receipt number as soon as your order has been finalised. You can print it or save it from here and it will also be sent to you nominate email account.



Ordering

Without limiting the operation of any other Terms and Conditions herein, NeatGeek.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.


Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.


Cancellation by Us - We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.


Cancellation by You - If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.


Orders that cannot be canceled will be subject to our terms, conditions and policies relating to Returns and Exchanges.



Refunds

If you need or want a refund the first step is to contact us via email or our contact form to let us know which goods and why they are being returned.


7 working days - Not arrived - If the package has not arrived within 7 days we will reship and/or refund at the customers choice.


14 days - For Any Reason - We are happy to credit or exchange any unopened goods within 14 days, provided we receive the goods in original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. We can not offer credit or exchange on the following types of items (for obvious reasons); DVDs, CDs, underwear, Food, perishables, Cosmetics, earrings, Sale items, ear pieces (headphones etc).


30 days - For Damaged or Defective Goods - While we make every effort to make sure we stock quality products, should you receive a faulty or damaged product we offer a 30 day money back guarantee on defective products.


After 30 days - If the product has a warranty, it is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.


Postage on Returns - Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods. The product must be returned in original condition and packaging, with all accessories and contents. We recommend that you return the product via Australia post and you must pre pay all returns postage, you assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with Australia post. NeatGeek reserves the right to refuse to accept, and to return, parcels that arrive COD or have More To Pay stamped on them.



Shipping

Orders will not be despatched until payment in full has been received and NeatGeek.com.au is satisfied with the integrity of the order. Orders normally arrive within 2 - 3 days but can take up to working 7 days.


International Delivery - neatgeek.com.au currently only delivers to Australia. If you are desperate to have something shipped overseas email us and I'm sure we can work it out.


Multiple Addresses - At the moment each shopping cart only gets sent to one destination (it's to confusing to do it any other way) so for multiple addresses select you products for address one and check out and repeat for any subsequent addresses.



Delivery

Give us the right address - It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.


Estimated Deliver Dates - We will try to provide you with an estimated date for delivery of all parcels. All dates specified are estimates only.


It is the responsibility of the customer to inform NeatGeek.com.au if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with delivery service to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.


Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched within a reasonable time but according to our discretion.



NeatGeek

NeatGeek is owned and operated by Healthy IT Pty Ltd (ABN: 98 143 712 814).


Disclaimer

Any liability of NeatGeek or NeatGeek's Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of NeatGeek be limited to:


The information contained on the website is provided by NeatGeek's in good faith. To the best of NeatGeek's knowledge, the information is accurate and current. However, NeatGeek and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("NeatGeek's Associates") do not make any representation or warranty as to the accuracy or completeness of the information.


Prices of goods and services, postage and handling fee, and other charges displayed on the NeatGeek.com.au website are current at the time of display. These prices are subject to variation without notice.


To the fullest extent permitted by applicable law, NeatGeek disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. NeatGeek makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.


You expressly acknowledge and agree that NeatGeek does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and NeatGeek is therefore not liable for their opinions or their behavior, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.


You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", NeatGeek will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.


Sign out or close your browser once you have finished shopping within NeatGeek.com.au. This is to ensure that others cannot access your personal information and correspondence.


If you share a computer with someone or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your computer.



Copyright

The text and illustrations (including photographs) used on this website are protected by copyright and must not be copied in whole or in part with the express permission of NeatGeek.



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